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Or call our freephone number 0808 1963833. Open 8am - 8pm every day.

We recognise that COVID-19 has impacted all aspects of people’s lives. Changes to your routine and working environment, loss of colleagues, friends and family members and prolonged periods of stress may have put you under extraordinary strain.

If you work in a health and care environment, and are experiencing feelings that are difficult to cope with, our experienced mental health workers are here to support you now and find the extra help that is right for you.

The service is completely confidential, wherever you work, and offers advice and support that can help with a range of issues. You can get in touch phoning the helpline or using the chat function. The service is open from 8am to 8pm, every day, including weekends and bank holidays.

We will respond to you within 72 hours.
Outside of these hours, you can get help from the Samaritans, on freephone 116 123.

Critical Incident Support

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The Critical Incident Staff Support Pathway (CrISSP) is a voluntary, free and confidential service for all staff and volunteers across West Yorkshire and Harrogate. It is coordinated and overseen by the West Yorkshire and Harrogate Staff Mental Health and Wellbeing Hub. It offers you and your team support following potentially traumatic or critical incidents. It is operated by colleagues who offer this service in addition to their normal ‘day jobs’. They have undergone specific and intensive training, and receive ongoing supervision and training, to enable them to offer a specific model of support to colleagues following significant and/or potentially traumatic incidents in the workplace.

It is acknowledged that working in any role in health and social care or the related voluntary sector is highly stressful and at times workers can encounter potentially traumatic events. People working in caring professions are often expected and expect of themselves to be self-reliant and just get on with it and cope in the face of potentially traumatic and emotionally challenging work. It is sometimes assumed those working in caring and related roles are less susceptible to trauma and are somehow immune or desensitised to the difficult work they carry out. But staff and volunteers are human first and if the impact of this work is left unattended it can have a significant impact on the individual person, their team, their home life and ultimately the care and support they provide.

How we can help

There are several different ways we can support staff that have experienced a traumatic incident at work or to become better prepared should they be involved in such an event.

 

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